When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Cost-efficiency and convenience of software as a service (SaaS) systems implementation are often weighted down by concerns about where a vendor stores the data. How important is the location of the ...

IT's strengths are in software, hardware, problem resolution, and working with vendors in the identification of new technologies and systems that can help their companies. However, few IT ...