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Sound On. In this video, Michael Desalles, Principal Analyst, Frost & Sullivan, shares why Workforce Management (#WFM) is not just a buzzword, but a strategy that can help create a better #CX. #SMB | Verint
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Meet the Verint Containment Bot 烙烙 If you want to deliver exceptional self-service to your customers while also reducing the number of interactions that are needed to transfer to a human agent in the contact center, this bot is for you. Verint’s Containment Bot will provide accurate, personalized answers on your customer’s device and channel of choice – and it’s easy to train. Watch the video above for a full introduction ⬆️ | Verint | Facebook
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AI business outcomes from real customers using Verint IVA  A healthcare brand automated evaluation of 100% of interactions, increasing supervisor capacity by 33%. See how your business can generate AI Outcomes, Now. ➡️ https://www.verint.com/conversational-ai/intelligent-virtual-assistant/ | Verint | Facebook
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